Frequently Asked Questions

General

What is LogVault?

LogVault is an Audit-Log-as-a-Service platform that helps B2B SaaS companies implement secure, immutable, and compliant audit logging without building it themselves.

How is LogVault different from regular logging?

Regular logging (like Datadog or CloudWatch) is designed for debugging and monitoring. LogVault is specifically designed for audit trails: immutable, cryptographically signed, compliance-ready, and with built-in PII protection.

Where is my data stored?

All data is stored in Frankfurt, Germany (AWS eu-central-1). Your data never leaves the European Union.

Integration

How long does integration take?

Most developers can integrate LogVault in under 5 minutes. Install the SDK, add your API key, and start logging events.

Which languages do you support?

We offer official SDKs for Python and JavaScript/TypeScript. You can also use our REST API directly with any language.

Can I use LogVault with serverless functions?

Yes! Our SDKs are designed to work well with serverless environments like AWS Lambda, Vercel Functions, and Cloudflare Workers.

Security & Compliance

Is LogVault GDPR compliant?

Yes. LogVault is designed for GDPR compliance with EU data residency, automatic PII scrubbing, and a standard DPA available for all customers. See our GDPR guide.

How does PII scrubbing work?

Our ingestion engine automatically detects and masks sensitive data like credit cards, IBANs, and SSNs before storage. See our PII scrubbing guide.

Can audit logs be modified?

No. All events are cryptographically signed upon ingestion. Any modification would break the signature chain and be immediately detectable.

Pricing

Is there a free tier?

Yes! Our Starter plan includes 1,000 events per month for free. No credit card required.

What happens if I exceed my event limit?

We'll send you a warning when you reach 80% of your limit. If you exceed it, new events will receive a 429 response. We never charge surprise overage fees.

Can I export my data?

Yes. You can export your audit logs in CSV or JSON format at any time via the dashboard or API.

Support

How do I get help?

Email us at support@logvault.eu. Enterprise customers have access to dedicated support channels.